Some users chose to ignore the possibility of visiting an urgent care because of the inconvenience and decided to stay home sick without any peace of mind and wait it out.As consumers, we’ve gotten so used to having information at our fingertips: reviews, information on where we can buy, transparent pricing, and even being able to immediately make purchases, appointments, or reservations online. Therefore, users were forced to resort to other solutions: Zocdoc users desire instant gratification and a peace of mind when dealing with illness.) (Doctor’s listings always showed “Next available date” which was usually in a couple of days or more. User’s struggle of not being able to make an appointment on Zocdoc the day of

I also researched and created report cards for a variety of Telehealth companies: Teladoc, AmericanWell, and Doctor On Demand.Īfter interviewing current Zocdoc users and people who visit urgent cares when sick in New York City, I got a variety of insights to the following questions: What did people find challenging when making an appointment on Zocdoc? What did people like/hate about visiting urgent cares in New York City? What were people's past experiences when falling ill and unable to care for themselves? Zocdoc is an online medical care scheduling service.Įxpand Zocdoc’s user satisfaction by adding a House Call and Telehealth feature which allows patients to request a doctor visit in the comfort of their home on the same day. Alternatively, people can request a video or phone chat.Ī product analysis of Zocdoc was the first step into examining the brand, discovering business expectations, and learning growth opportunities.Īn in depth competitor analysis and feature comparison of two selected competitors, Pager & Heal, helped determine which features Zocdoc House Call would include, which ones would be left out, and original features.

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